Answering Service

How to opt in to answering-service texts

Eighth Avenue Digital's answering service ("Eighth Avenue Answering") texts only people who agree to receive messages. There are two ways to opt in, and both are spoken.

1. Callers: verbal opt-in on a recorded call

Where: on a phone call to a business that uses our answering service.

What the caller hears: the call opens with "Thanks for calling [Business Name]. I'm the AI assistant, and this call is recorded." Near the end of the call, the assistant asks, word for word:

"Would you like a text confirmation of your request at this number? You'll get about one message about this call from Eighth Avenue Answering. Message and data rates may apply. Reply STOP to opt out or HELP for help. Our terms and privacy policy are at eighthavenue dot digital."

What confirms consent: the caller says yes. If the caller says no, or doesn't answer, no text is sent. The call recording and transcript are kept as the record of consent.

The message a consenting caller receives:

Eighth Avenue Answering for [Business Name]: Thanks, [Caller Name]. We received your request about [Issue] at [Address]. The on-call technician will call you shortly. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

2. Business owners and on-call staff: verbal opt-in when notifications are set up

Where: when a business sets up our service, an Eighth Avenue Digital operator adds the mobile numbers that should receive call alerts.

What the contact hears: before adding any number, the operator reads, word for word:

"This number will receive text alerts from Eighth Avenue Answering about calls to [Business Name], including call summaries and urgent-call alerts. Message frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out or HELP for help. Terms and privacy policy are at eighthavenue.digital. Do you agree to receive these texts at this number?"

What confirms consent: the contact says yes. The operator records the contact's name and number, and the date and time they agreed. The first text sent confirms enrollment:

Eighth Avenue Answering: You're enrolled to receive call alerts for [Business Name]. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Stopping or getting help

• To stop: reply STOP to any message. You'll get one confirmation and no further texts
• To resubscribe: reply START
• For help: reply HELP, or contact mark@eighthavenue.digital

Message frequency varies. Message and data rates may apply. See our SMS Terms and Privacy Policy.